Legal · 隐私政策

Privacy Policy

Last updated: 22 June 2026

This Privacy Policy explains how TEA LAB PTE. LTD. (“CHASHE”, “we”, “us”), operator of the CHASHE brand and the CHASHE mobile app (the “App”), collects, uses, discloses and protects your personal data. We comply with Singapore’s Personal Data Protection Act 2012 (PDPA). By using the App, you agree to this Policy.

1. Information we collect

  • Account information — your name, email address and mobile number when you sign up or sign in (including via Google Sign-In), and an optional birthday if you choose to add one.
  • Order & transaction information — your orders, customisations, pickup history, loyalty (Tea Leaves) balance and membership tier, vouchers, and in-app Wallet (store credit) balance.
  • Payment information — card and PayNow payments are processed by our payment provider, AllinPay, on their secure hosted page. We do not store your full card details; we receive only confirmation of payment.
  • Device & usage information — device identifiers, a push-notification token, app activity and analytics, and approximate location (derived from your IP address) used to understand and improve the App.
  • Communications — messages you send us at our support channels.

You may browse parts of the App as a guest without an account; in that case we do not create a personal profile for you.

2. How we use your information

  • To create and manage your account, and to take, prepare and hand over your orders for pickup;
  • To operate our loyalty programme, rewards, vouchers, Wallet and related features;
  • To send you order updates and, only if you opt in, occasional reminders and offers (you can turn these off any time in Settings);
  • To verify your identity, prevent fraud and abuse, and keep the service secure;
  • To analyse usage and improve the App and our service.

3. Who we share it with

We do not sell your personal data. We share it only with service providers who process it on our behalf, and as required by law:

  • Google / Firebase — authentication, database, analytics, push notifications and hosting;
  • AllinPay — to process your payments;
  • Competent authorities where required by applicable law.

4. Data retention

We keep your personal data for as long as your account is active and as needed to provide the service, then for any period required to meet legal, accounting or tax obligations, after which it is deleted or anonymised.

To prevent abuse of one-time new-member offers (for example, repeatedly creating and deleting accounts to claim a first-order discount more than once), we retain a one-way cryptographic hash of your verified mobile number after your account is deleted. This hash cannot be reversed to recover your phone number; it is used only to check whether a new-member offer has already been issued to that number, and is kept for fraud-prevention purposes as permitted under the PDPA.

5. Security

We use reasonable administrative and technical safeguards, including encryption of data in transit, to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and review our practices.

6. Your rights (PDPA)

You may request to access or correct your personal data, and you may withdraw consent to our use of it. To do so, contact us at the details below.

7. Account & data deletion

You can delete your account and associated personal data at any time directly in the App (Settings → Delete account), or by emailing support@chashe.sg from your registered email. Deleting your account removes your profile, loyalty balance and vouchers. We will action verified requests within a reasonable time, subject to data we must retain by law. Some records (e.g. transaction records) may be kept for the period required by Singapore law before deletion, and we retain a one-way hash of your verified mobile number for fraud prevention as described in section 4.

8. Children

The App is intended for general audiences and is not directed at children under 13. We do not knowingly collect personal data from children under 13.

9. Changes to this Policy

We may update this Policy from time to time. We will post the updated version here with a new “Last updated” date.

10. Contact us

TEA LAB PTE. LTD. (CHASHE)
128 Lorong 1 Toa Payoh, #01-827, Singapore 310128
Support: support@chashe.sg  ·  General: business@chashe.sg